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Help & FAQ

Contact Us

To contact our Online Customer Service Team, you can call us on +44 (0) 20 3393 2045, or via our Contact page.


You can create an account by clicking the person icon in the top right-hand corner of the screen and selecting ‘Register’. If you are using a mobile, click the three horizontal lines in the top left-hand corner of your screen, click ‘My Account’ and then select ‘Register’.
As long as you log in before placing an order, you can view your order history by logging into your account and clicking the ‘Orders’ button at the top of the screen.
To reset your password, click the option to log in and select the link under the password box that says ‘Lost your Password?’ You will then receive an email with a link to reset the password for your account.
You can log into your account, select ‘Your Account’ and from this page you can change your name, email address and password on your account. You can also change your address stored in your address book by selecting ‘Your Address’ once logged into your account.


We recommend placing your order online; however, we can assist in processing the order over the phone if you encounter any issues. Our number is 00 3393 2045
You can pay via credit/debit card, and Apple Pay.
You can enter your discount code when you view ‘Your Bag’.

Many of our discount codes are subject to terms and conditions. We would recommend checking Promotional Discounts Terms and Conditions first to ensure your order qualifies for the promotion. Alternatively, you can contact us via telephone or email to discuss further.

There are a number of ways you can add or remove multiples of the same product to your order:

On the product page, you can select the quantity you require then click ‘Add to Bag’.

When you review ‘Your Bag’ prior to check out, you can amend the quantity or remove the item completely by clicking on the X next to the relevant item.

We have a very efficient warehouse team which means we only have a small amount of time to make changes to your order.

We would recommend calling us by phone if you wish to cancel or amend any of the details on your order, or please email us if our telephone lines are closed.

Yes, a confirmation email will be sent once the order has been placed online to the email address entered when placing your order.

Once Order Has Arrived

Please see our Returns Policy for full details on how to return your order/part of your order to us.

Please contact us via telephone on 020 3393 2045 or email at [email protected] and confirm your name, order number, which products were not included in your parcel, and what you received in error (if relevant).
We do not offer exchanges via our website. We would recommend returning any unwanted products to us for a refund then placing a new order for the required items at your convenience.
Join our waiting list We will notify you when the product arrives back in stock. Please enter your email address below.